At Decorators Corner we pride ourselves on our excellent personal customer service. If you have any queries or questions please do not hesitate to contact us.
If the product is in stock we aim to despatch your order within 2 working days. When your product has been dispatched, you will be emailed an Australia Post tracking number or a Sendle tracking number which can be followed online. Depending on the size and the destination, merchant will decide which form of delivery service is more cost effective to use.
Please allow up to 28 days for delivery as your location will determine the shipping time. We are located in Engadine, New South Wales, Australia, postcode 2233.
All orders are subject to availability. If there is a delay or we are unable to deliver your order, you will be notified by e-mail and the value of the goods refunded to your account within 28 working days.
What happens if a product I have ordered is no longer available?
We try to ensure that all products displayed on our website are available. However, if there is an unexpected shortage of a particular product we will email you immediately and let you know.
If an item is no longer available for order from our suppliers we will contact you immediately so you may revise your order.
Postage and Handling Costs
We offer an $8 flat rate shipping fee
Returns and Exchanges
We do offer an exchange policy. You must post the item within 10 days from receipt, as per tracking details recorded by our shipping company. Return of the item will be at your own expense. We recommend using a postal service that provides tracking as we cannot be liable for any missing parcels.
The item must still have its tags attached, be in its original packaging, be unused, unwashed and in its original condition. We reserve the right to withhold a credit note should the item be damaged or worn. If this is the case, the item will be returned to you.
We do not hold items for exchange. Should you want to exchange for an item that is not available you will automatically be issued with a credit note.
Please note - we only exchange for change of mind we do not refund.
Sale items are final and cannot be exchanged or returned.
We strive to provide you perfect and correct items every order. In the event that something slips past us, we understand the disappointment and inconvenience this may cause, so we want to resolve the problem as quickly as possible.
It is the buyers responsibility to inspect each item for faults and that all items received are correct items to what has been ordered. If there is a problem, simply send us an email to email@example.com explaining what you have received. We reserve the right to ask for a photo in some cases.
Once received, we will post your item back to you.
If you do not wish to keep this same item, this is considered change of mind and a credit note will be issued.
If we do not have the same item, same size available, you will be given the choice of refund or credit note.
Should you have had the item for one month or over we will deem this as wear and tear and no refund or exchange is available.
Incorrect Item Received
If you receive the incorrect item we do not want you to be out of pocket for postage. Please contact us immediately and we will send you out a prepaid postage bag to return the incorrect item to us. We will then post you your correct item.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
All our merchandise items are hand made. As a result individual pieces may have minor variations in colour and texture, however the variations are an intrinsic part of the style and character of the merchandise. No request for claim or adjustment will be recognized on the basis of these variations.
Security & Privacy
Your browser will go into secure mode as soon as you click to go into the checkout. You can check that you are shopping in a secure environment by looking for the padlock icon at the bottom of your browser screen. Once this padlock is displayed all of your details are encrypted to keep them secure by the very latest SSL (Secure Sockets Layer) encryption technology, which is the industry standard security protocol. This makes it extremely difficult for anyone to decode. Decorators Corner will never request information that is excessive for our purpose, and we try, with your help, to keep any information we hold about you up to date and accurate. We will never at any time give your details to anyone outside Decorators Corner.